At the start, Grouper were very helpful. I remember I compiled a list of questions over the first few weeks and we set up a call. The support has always been very helpful, they can come into our system, share the screen and show us live how to use the system.

Our account manager was on the ball and really responsive. It’s not a small task to move software systems so we were in contact quite a lot. He made sure I got what I needed back in time. I was kept in the loop, and the communication was very transparent so I always knew what’s happening or when a process was finished,

With some outsourced providers, you don’t know who’s going to reply or how long you’re going to wait. Whereas I just always email Grouper and they get straight back and will always try to find a solution.

We didn’t have a HR system before; it was all manual and on spreadsheets. Grouper made everything so easy and it’s been a game changer – not just for me but for our managers. They’re not emailing me asking for information. I’d say it’s reduced the admin side by around 40%.

What’s unique about Grouper? I would say they are very responsive, reliable and supportive. Sometimes there are urgent matters raised that could be resolved quickly with helpful guidance. When we tried to set up performance reviews automatically to the system, we had a couple of calls where he shared a screen to show me how I could set it up properly. Thanks to Grouper.

The recruitment aspect is brilliant. From our perspective, having a streamlined service to manage everything, where managers can access information, has reduced the recruitment workload massively. It’s been a game-changer.

I just needed something that would make my life easier instead of having manual records everywhere. Grouper were so helpful, they did all the setup as per what I’d asked and that made it easier for me to navigate around the system with the information already there.

I found Grouper really helpful. We had a few training sessions and they tailored them to the individual or to the questions I had.

We implemented in a matter of weeks whereas if it was left to me, it probably would have delayed the rollout, at a time when I am time poor. It meant the team could look after their own records and  I just had to look after the approvals.

I would say the service is very user friendly, supportive, with quick response times. The customer experience is good. And having had the same account manager to build that relationship with, I know that I can jump on a call, and there’s flexibility in terms of how that support can be provided. This consistency we get with Grouper is very valuable.

The ideal is what we have now with Grouper.

We’ve always dealt with a personal point of contact at Grouper, who was very hands-on, especially in the early stages.

Grouper is very responsive and our contact has great knowledge, and is able to give us ideas and show us how to utilise the system even more. The service has been very smooth: it’s a big change, but Grouper has been very responsive and also good at sharing information.

At the very beginning, the service level was very high. We had the chance to work together with our account manager, who was brilliant. He’s so service oriented, and he wants to understand our needs and our issues. He’s so quick, when I have a request he always responds immediately, and we are really happy.

Because of the industry we’re in, we probably pay more attention to the customer service aspects and that responsiveness is hugely important to us. That’s assisted me in being so satisfied with the support. Our account manager is always good at getting back and I’ve enjoyed how it’s a personal touch: having that single point of reference is really helpful, just as our clients like having a familiar face they can trust

With our rate of hiring, you don’t have time to go googling or looking at a video tutorial. The fact that we have somebody to talk to and give us practical solutions really quickly is invaluable. Their customer service is second to none.

The working relationship with Grouper has been fantastic, our account manager is friendly, accommodating, and approachable. Their knowledge and expertise has been great and there is great reassurance that I can let the system do what it’s meant to do. It’s taken a lot of pressure off our team in their role.

I feel like if I need to reach out and speak to our Account Manager, he’ll try his best to find a solution. He knows the system really well so his technical knowledge is really good. I feel that, by going to him, I get technical expertise and he tries to sort out other problems with the solution. Knowing that I’ve got Grouper to support us as a customer, makes me feel more reassured.

Grouper are based in Ireland so, from our perspective, it was a lot easier in terms of the communication and the support we needed. They’re very effective, they answer all our emails in a timely manner. They follow up and, if we need, they organise meetings to discuss issues, and they resolve them effectively.

What makes Grouper stand out to me is, we jump on a call and we have the chance to overcome that barrier in communication you can get with emails, or sending tickets to be resolved.

We’ve been with Grouper since 2019 and so we would see Grouper as a very close partner. We would also recognise that they understand our business. 

It’s hugely valuable. Our account manager is a good friend at this stage. He’ll happily jump on a call to show a particular feature of the system or he’ll explain it in an email step by step. Literally I will send an email in the morning and he will be back in a couple of hours. It’s great to have someone on a personal level you can interact with.

Grouper were so supportive: anything we needed, they helped us with. They gave us demos for features like managing annual leave quotas, so it was just a matter of clicking a few buttons.

It’s the customer service that they’ve excelled in. I was surprised that you could email a specific individual with an issue. The minute we have any query, he’s back the quickest I’ve ever seen. And it’s always solved. There’s none of what you see with many other providers where the provider emails you with a generic response or there’s no flexibility.

Every company needs a system like this, and this is one of the better systems, in my experience, for a company our size.

You want everything in one place. There’s definitely efficiency savings and time savings. We no longer have the worry of people not being onboarded unless they’ve signed the contract. You can see the signed contract in the system and you can track that they’ve uploaded proof of identity, and any qualifications if applicable.

Exceptional service, responsive, with a human touch.

With many vendors, reaching out for support often means receiving automated replies and waiting a week for a response. Even then, the replies can feel scripted. With Grouper, however, the support feels more personalised, and solutions are handled efficiently.

That’s the beauty of dealing with a company like Grouper. My experience is, we’re a small SME and the kind of support that we need is exactly what we’re getting.

Interactions are as frequent as we need them. I know I can pop an email to Grouper if required, and our contact is typically flexible to have quick calls to discuss.  That availability is helpful.

Grouper helped us to navigate a difficult time in the best possible way, as a kind of ‘translator’ for the system.